Challenge Event Experts customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to
provide services and goods, including delivery
:
Names and contact detailsPurchase or account historyAccount informationWebsite user information (including user journeys and cookie tracking)Records of meetings and decisionsInformation relating to compliments or complaints
We collect or use the following information for
the operation of customer accounts and guarantees
:
Names and contact detailsPurchase historyMarketing preferences
We collect or use the following information for
service updates or marketing purposes
:
Names and contact detailsMarketing preferencesPurchase or viewing historyWebsite and app user journey informationRecords of consent, where appropriate
We collect or use the following information for
research or archiving purposes
:
Names and contact detailsPurchase or viewing historyWebsite and app user journey informationPersonal information used for the purpose of researchRecords of consent, where appropriate
We collect or use the following information to
comply with legal requirements
:
NameContact information
Lawful bases
Our lawful bases for collecting or using personal information to
provide services and goods
are:
ConsentLegitimate interest:
marketing and promotional purposes
Our lawful bases for collecting or using personal information for
the operation of customer accounts and guarantees
are:
Consent
Our lawful bases for collecting or using personal information for
service updates or marketing purposes
are:
Consent
Our lawful bases for collecting or using personal information for
research or archiving purposes
are:
Consent
Our lawful bases for collecting or using personal information for
legal requirements
are:
Consent
Where we get personal information from
People directly
How long we keep information
We will keep your information for as long as it is relevant, or until you should ask us to remove it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
- You have the right to ask us for copies of your personal data.
Your right to rectification
- You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
- You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing
- You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing
- You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
- You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent
– When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
31 July 2024